Mostbet Privacy Policy

This platform collects personal information that is necessary to provide online casino and sportsbook services in a safe and lawful manner.

Types of personal data collected

The following categories of personal data may be collected:

• Identification data: full name, date of birth, nationality, identity document details where required by law.
• Contact details: mobile number, email address, residential address.
• Account information: username, encrypted password, account settings, communication preferences.
• Transaction data: payment method details, bank or wallet identifiers, deposits, withdrawals, betting history.
• Technical data: device identifiers, IP address, browser type, operating system, access logs, and general usage information.
• Verification data: copies of documents such as PAN, Aadhaar, passport, utility bills, or other proof of identity or address, where required for security checks and compliance.

Personal information is collected to:

• Create and manage user accounts.
• Verify identity and age to reduce fraud and unauthorised use.
• Process payments and financial transactions.
• Provide customer support and respond to requests.
• Meet legal, regulatory, and anti-money laundering obligations.
• Improve services, website performance, and user experience.

Protection measures

Technical and organisational measures are used to protect personal data, including:

• Encryption of sensitive information in transit and at rest where appropriate.
• Role-based access controls so only authorised staff can access necessary information.
• Regular security monitoring, logging, and risk assessments.
• Secure data centres and backup procedures.
• Internal policies and staff training on data protection and confidentiality.

While no online service can guarantee absolute security, reasonable and industry-aligned safeguards are maintained to reduce unauthorised access, loss, and misuse of data.

User rights

Subject to applicable law, users in India have the right to:

• Request access to their personal information held by this platform.
• Ask for correction of inaccurate or incomplete personal data.
• Request deletion of personal information where it is no longer required for the purposes stated in this document or where consent is withdrawn, subject to legal retention requirements.
• Object to or restrict certain types of processing, including some direct marketing.
• Withdraw consent, where processing is based on consent, without affecting prior lawful processing.

Requests can be made through the contact channels provided on the website. Identity verification may be required before acting on such requests.

Compliance with India laws

Handling of personal data aims to align with relevant Indian laws and regulations, including principles found in the Information Technology Act, 2000, and related rules on reasonable security practices, as well as recognised international privacy norms where applicable. Processing of information is based on lawful grounds such as consent, contractual necessity, and compliance obligations.

Personal information is used only for purposes that are legitimate, proportionate, and explained to the user.

Main purposes of use

Personal and usage data may be used for:

• Account creation and management, including authentication and security checks.
• Processing deposits, bets, withdrawals, and related financial transactions.
• Operating casino games and sportsbook events and ensuring fair and lawful participation.
• Providing customer service, responding to complaints, and resolving technical issues.
• Personalising content, language, and settings to make the service more convenient for the user.

Service improvement and analytics

Aggregated and pseudonymised data may be used to:

• Analyse website performance and user behaviour trends.
• Detect technical problems and protect the platform from abuse, fraud, or prohibited activity.
• Improve game offerings, betting options, and user interface.

Marketing and communication

Subject to consent and applicable law, contact details may be used to:

• Send service messages such as account notices, transaction alerts, and policy updates.
• Provide information on new features, promotions, or offers relevant to online betting and gaming.

Users can manage their communication preferences through account settings or by using the unsubscribe options provided in messages, except for essential service notifications.

Legal and compliance use

Information may be processed to:

• Comply with anti-money laundering, counter-terrorism financing, and other regulatory requirements.
• Enforce terms of service and internal rules.
• Cooperate with lawful requests from courts, regulators, or law enforcement authorities.

Processing of personal data is based on lawful grounds, such as consent, contractual necessity, and legal obligations. All processing aims to be transparent, limited to the purposes described in this document, and proportionate to the services provided.

Users have control over much of their personal data through their online account and can modify certain information independently.

Access and updates

• Users can log in to their account to view core profile details, contact information, and some settings.
• Certain information, such as mobile number or email, can usually be updated directly in the profile section.
• If some data cannot be edited online, a request can be submitted through the support channels shown on the website.

Correction and deletion procedures

Users may request:

• Correction of inaccurate or incomplete personal information.
• Deletion of personal data that is no longer necessary for the purposes described in this document, subject to legal and regulatory data retention obligations and legitimate business needs.

When a deletion request is accepted, personal data will be removed or anonymised so that the user is no longer identifiable, except where retention is required for:

• Compliance with applicable laws or directions from competent authorities.
• Defence of legal claims and dispute resolution.
• Enforcement of platform rules, including prevention of fraud or abuse.

Identity verification and clarification of the scope of the request may be required before any such actions are taken.

Consent to security checks and payment processing

By using this online casino and sportsbook platform, creating an account, or making any transaction, the user agrees that:

• Security and identity checks may be conducted, including verification of age, identity documents, payment instruments, and source of funds where required.
• Payment data and related information may be processed by independent payment providers, banks, and financial institutions that support deposits and withdrawals.

These third parties process financial information under their own legal and regulatory obligations and under appropriate contractual safeguards aimed at maintaining confidentiality and security.

This online platform and all services offered on the website are intended only for persons who are 18 years of age or older and legally allowed to participate in such activities under the laws of their jurisdiction.

• Account registration and participation in games or betting are not allowed for minors.
• The operator does not knowingly collect or process personal information from persons under 18 years of age.
• Age is verified using documents and checks when required; however, the operator cannot always verify a user’s age without receiving appropriate identification documents.

If a parent or legal guardian becomes aware that a minor has provided personal data or created an account, they should contact support immediately using the details given on the website. Once a case is confirmed, the account will be closed, and the personal details of the minor will be deleted or anonymised, subject to any legal obligations relating to fraud prevention or transaction records.

Personal information of users in India may be stored and processed not only in India but also in other countries where the operator, group companies, data centres, or trusted service providers are located.

• These cross-border transfers may be required for account management, payment processing, technical support, security services, and other operational reasons.
• Some of these countries may have data protection laws that differ from those in India.

By using the website, creating an account, or providing personal data, the user consents to the transfer, storage, and processing of their information outside India, as described in this document.

All partners and service providers handling such information are required, through contracts and internal policies, to respect confidentiality, protect personal data using appropriate security measures, and use it only for the agreed purposes related to providing the services.

This Privacy Policy is intended to inform users about handling of personal data, but it does not limit any rights or obligations that apply under mandatory law.

• A legal disclaimer may clarify, limit, or explain the scope and effect of certain rules set out in this document and in the terms of service.
• To the extent permitted by applicable law, the operator is not responsible for losses arising from unauthorised access that occurs despite the application of reasonable security measures, or from events beyond reasonable control, such as technical failures of communication networks or actions of third parties.

The provisions in this Privacy Policy and any related disclaimer apply from the moment the user accepts them, including situations where:

• The user signs a document referring to this policy.
• The user clicks a button or checkbox indicating acceptance during registration or use of services.
• The user continues to access or use the website, which is treated as accession to the terms of this document, subject to applicable law.

Cookies are small text files stored on the user’s device by the browser when accessing websites. Similar technologies, such as local storage or tracking pixels, may also be used for comparable purposes.

This platform uses cookies to:

• Remember user preferences, such as language and selected settings.
• Maintain session security and keep users logged in during a visit.
• Collect statistics on website traffic and general behaviour patterns, in aggregated form.
• Analyse how services are used to improve functionality, navigation, and content.
• Personalise elements of the user experience, such as displaying relevant information.

Cookies are generally retained for up to one year, after which they are deleted or refreshed. Some cookies may have shorter lifespans where appropriate.

Users can manage or delete cookies through browser settings and can set the browser to block cookies altogether. However, certain essential cookies are necessary for core functions such as login and secure transactions; blocking these may affect the functionality and performance of the services.

By using this online casino and sportsbook website, creating an account, or continuing to access the services, the user confirms full acceptance of this Privacy Policy.

• If the user does not agree with any part of this document, use of the website and services should be discontinued.
• The operator may update this Privacy Policy from time to time to reflect legal, technical, or business changes.

The version of the Privacy Policy published on the website at the time of use is the version that applies. Where required by applicable law, significant changes will be notified using suitable communication methods, and continued use of the services after such notice will indicate acceptance of the updated policy.

Personal data may be shared with selected third parties where necessary and lawful. Typical categories of such recipients include:

• Payment service providers, banks, and financial institutions that process deposits and withdrawals.
• Identity verification and anti-fraud agencies that assist in security checks and compliance with legal obligations.
• Technical service providers offering hosting, cloud storage, analytics, communication, and security services.
• Professional advisers such as auditors, legal counsel, and consultants, subject to confidentiality duties.
• Government bodies, regulators, tax authorities, and law enforcement agencies when required by applicable law or authorised requests.

The list or categories of key partners may be described on the website or in related documents. If new types of third parties are engaged for additional purposes, users will be informed where required by law, and data sharing will be limited to what is necessary for those specific purposes.

When a user provides personal information and uses the services, that user consents to such disclosures, subject to this Privacy Policy and applicable law. Third parties receiving data are expected to apply adequate privacy and security measures and to process personal data only as instructed or required by law.

The website may contain links, banners, or references to other online services or third-party websites. These external websites are operated independently and have their own privacy policies and data handling practices.

• The operator does not control, endorse, or supervise the content or privacy practices of these third-party websites.
• No responsibility is accepted for how such external sites collect, use, store, or share personal information.

Users are encouraged to:

• Read the privacy policy and terms of any external website before providing personal data or using its services.
• Exercise caution, especially when sharing financial details or sensitive information on third-party platforms.

Following a link from this website to another service is done at the user’s own discretion and risk.