Mostbet India Support and Customer Service

Live chat gives you fast, written help directly inside the website or mobile app. It is the quickest way to reach live support for most questions.

How to use live chat

• Open the official website or launch the mobile app.
• Look for the chat icon in the bottom corner of the screen.
• Tap or click the icon to open the chat window.
• Choose your language, for example English or Hindi.
• Type a short summary of your concern and send it to connect to the customer support agent.

When to use live chat

• Login or account access problems.
• Help to understand bonus rules or wagering.
• Small deposit or withdrawal questions that need fast checking.
• Help to navigate the site, app, or a particular game.
• Quick confirmation of documents required for KYC.

Live chat timings and languages

• Available 24 hours a day, 7 days a week.
• English and Hindi support for India users, and some agents may also understand other regional languages, based on availability.
• Ideal for urgent support when you are already on the website or app.

Expected response time in chat

• First reply normally in 1 to 3 minutes.
• During heavy traffic, it can take up to 5 to 10 minutes.
• Complex issues may take longer while the support team checks your account or payment status.

Tips for faster live support

• Log in before starting the chat so the agent can view your account faster.
• Share your user ID, registered mobile number, and email at the start of the chat.
• Explain the issue in short steps, for example what you tried, what you saw, and any error message.
• Attach screenshots for game or technical support problems, if the chat tool allows uploads.
• Stay in the chat window until the agent confirms the answer or next steps.

Email support is useful for detailed questions, document checks, or anything that does not need an instant reply. It is also a good backup if chat or phone are not available.

How to contact by email

• Open the support or contact section on the website or app to view the current support email.
• Use your registered email ID to send the message, if possible.
• Mention your full name, user ID, and registered mobile number in the email body.
• Attach required documents for KYC or payment proof in clear, readable format.

When to use email

• KYC and verification, such as PAN, Aadhaar, and address proof submission.
• Disputes about settlement, bet results, or transaction history.
• Detailed complaints or feedback that need written records.
• Questions about responsible gaming or account closure.
• Technical issues that need logs or multiple screenshots.

Support email and categories

• Main support email address is shown in the help section of the official website.
• Some issues may have separate addresses, for example payments or verification, as displayed in the contact area.
• Use the correct address mentioned in the help section to avoid delay.

Expected response time by email

• Acknowledgement mail usually within 1 hour.
• Full reply for most cases within 3 to 12 hours.
• Complex investigations, such as provider checks or bank queries, can take up to 24 to 48 hours.

Tips for faster email support

• Use a clear subject line, such as Login issue, Deposit not credited, or KYC document upload.
• Add date, time, amount, and payment method for transaction problems.
• Attach screenshots of payment confirmation or error messages.
• Keep all follow up replies in the same email thread for easy tracking.
• Check your spam or promotions folder in case the answer goes there.

Phone support gives direct voice contact to the customer service team. This helpline is useful when you prefer to explain issues by speaking.

How to call the support number

• Go to the support section on the website or app and find the latest helpline number for India.
• Confirm if it is a free number or standard local charge applies, as shown near the contact details.
• Dial the support number from your mobile or landline.
• Choose language options from the IVR menu, for example English or Hindi.
• Keep your user ID and registered mobile ready for quick verification.

When to use phone customer service

• Urgent issues like repeated payment failure where money is debited from bank but not shown in balance.
• Trouble during login if you are not able to follow steps shared by chat.
• Help for users who find typing in chat difficult.
• Clarification of important account changes, such as verification status, limits, or closure.

Phone timings and availability

• Helpline number 24 7 is usually available for India based users, check the exact timings on the contact page.
• During late night hours, wait time may increase during match rush.
• Language support mainly in English and Hindi.

Expected call wait and resolution time

• Average waiting time is 2 to 5 minutes during normal hours.
• During peak match times or big events, it may take 5 to 10 minutes.
• Simple questions can be resolved in one call, while complex checks may need a follow up or email confirmation.

Tips for faster phone helpline support

• Call from your registered mobile number, if possible.
• Keep your user ID, recent transaction details, and any reference IDs handy before you dial.
• Note down case ID or ticket number given by the support team for tracking.
• For non urgent questions, use chat or email to avoid call queues.

Social media and messaging apps offer one more way to contact customer support. These channels are useful for quick questions and general guidance.

Available platforms

• WhatsApp support, where provided, using the official number shown on the contact page.
• Telegram support channel or bot, linked from the official website.
• Facebook page or Messenger link mentioned in the footer or help area.
• X account, earlier Twitter, for public questions and updates.

Always confirm you are contacting official profiles from links on the website to avoid fake accounts.

When to use messaging support

• Short questions about how to use the site or app.
• Quick follow up on an existing ticket, after sharing case ID.
• Checking basic information like KYC rules, payment methods, or general terms.
• Reporting display issues, broken pages, or feedback on user experience.

Response time on social and chat apps

• Initial reply is often within 15 to 60 minutes during active hours.
• Response may be slower at night or during very busy sports events.
• For account specific checks, the team may shift you to email or live chat for security.

Tips for safe and effective contact on social media

• Do not share full password, full card number, or OTP on any social platform.
• Share only last four digits of card or partial account details when asked to confirm.
• Quote your user ID and registered email in private messages, not in public comments.
• If asked to send documents, prefer the official support email or secure upload link.
• Always use links from the official website to reach the correct profiles before you hit join or follow.

Technical support helps when the website, app, or support game is not working as expected. You can use this support for issues that look like bugs or errors.

How to reach technical support

• Start from live chat and mention that you need technical support, for example game not loading or app crash.
• For complex problems, use the support email and mark the subject as Technical issue.
• Phone agents may also create a technical ticket and pass details to the technical support team.
• In some cases, there may be a separate technical support email shown in the help section.

Common technical issues handled

• Login page not loading or app not opening.
• Error message while placing bets or loading live games.
• Deposit shows pending in balance after bank confirmation.
• Withdrawal request stuck in processing for longer than standard time.
• Game freezing, lag, or sudden disconnection in the middle of play.

Expected timing for technical issue resolution

• Basic checks in chat can happen within 5 to 15 minutes.
• If the support team needs to contact payment provider or game provider, it may take several hours.
• In rare cases of external network or bank problems, resolution can take 24 to 72 hours.

Tips to get faster technical help

• Share exact time of the issue, game name, and type of device, for example Android mobile or Windows laptop.
• Mention your internet connection type, such as mobile data or broadband, and signal strength.
• Attach screenshots or screen recording showing the error, if possible.
• Copy and paste any error code or error text in chat or email.
• Inform if you already tried steps like reinstalling the app, changing browser, or clearing cache.

VIP and high tier players may receive priority customer service for faster handling of important issues. This support can give shorter queues and more personalised guidance.

How VIPs can access priority support

• Once your account reaches VIP or high level, you may be assigned a dedicated manager or priority contact.
• Special support email or direct chat link may be shown inside your account section.
• Some VIPs may receive a separate priority helpline number shared by the manager.
• Exact details of VIP benefits and support access are described in the loyalty or VIP area on the website.

Typical issues handled through VIP support

• High value deposit and withdrawal coordination.
• Faster KYC and additional verification for higher limits.
• Clarification on personalised offers, cashback, or special tournaments.
• Help for frequent travellers who change device or location often.

Expected response times for priority support

• First reply in chat or email often within a few minutes during VIP working hours.
• Call back, if offered, usually within a short time slot agreed by you and the manager.
• Complex payment or technical checks may still need standard investigation time, but updates are shared more frequently.

Tips to use VIP customer support effectively

• Use the dedicated channels provided in your VIP communication, not general support.
• Inform your manager in advance for planned large transactions or travel, so account security checks are smooth.
• Keep your contact details up to date to receive fast call backs and messages.
• Read the VIP terms so you know what level of priority service and limits apply to your account.